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PASSWORD AND SECURITY QUESTION
Password Information
Stay safe online by creating a secure password and protecting it.
Creating a Password
When setting up your Account, we’ll ask you to create a password. It’s really important to use words and numbers you can easily remember, but make sure it’s only memorable to you and can’t be guessed by anyone else.A password must be between 6 and 12 characters long and include at least one letter and one number.
Remember, passwords are Case Sensitive, so always remember if you use capitals in your password.
Password Protection
Whether you’re online or offline, you need to protect your password. If your password falls into the wrong hands, someone else may access your Account. Follow these simple steps to help ensure your password is always protected:
Create a different password for each online account you hold with different companies
Keep your password private - don’t share it with anyone
Never write it down
If you think someone has obtained your password, change it, and call our Customer Service Team immediately
Security Questions
Your security questions are important to remember, particularly if you happen to forget your username or password. We will help you to help yourself because by answering the security questions you’ve selected online, you will be able to access your Account without the need to call us.