We want to ensure that our players always enjoy their experience. Playing roulette or blackjack can be great entertainment, but it is gambling and so we would ask that you always play responsibly. In order to help you play responsibly we have put in place a number of measures to help you control gambling activities:
Spending limits
It’s always important to remember not to play beyond your means. As such, we offer our players the ability to set either a daily, weekly or monthly maximum spending limit. If you wish to set a limit to the amount you can deposit to your account, please visit the "My Account" section of our website and change your spending limit option in your details.
Any reduction of your spending limits will take effect immediately and can be actioned via our website. However, any increase of your limits must be actioned by our Customer Service team and will take a minimum of 24 hours to take effect.
Self Exclusion
We also offer a self-exclusion facility where you can exclude yourself from our games. You can do this either by clicking here or my visiting the “My Account” section of the website and selecting “Self-Exclusion”
You can also self-exclude at any time by calling the number on-screen (0800 1984 777) and speaking to one of our operators, or by contacting our customer service department on 020 7819 9121 9am-6pm, Mon-Fri.
Should you request your account to be closed due to the fact that you believe you are gambling excessively, we will take steps to make sure you cannot re-register with us or for any other games offered by NetPlay TV. However, we would also recommend that any player self-excluding should make use of available blocking software such as Gamblock (www.gamblock.com) to prevent them from accessing other gambling websites and to extend their self-exclusion status to any other gambling organisations they may frequent.
Account History
You can also view your bet and deposits history from the "My Account" section of our website. This can help you to keep an eye on your activity on the site and make sensible decisions about your gameplay.
Help and advice
We are acutely aware of the importance of providing our customers with help and advice to assist you to gamble responsibly. We would like for you to enjoy your gambling experience and recommend you follow some simple guidelines.
- Gambling should be entertaining, not a way of making money. You should never gamble as a way of recouping your debt with winnings. Only gamble what you can afford to lose and do not chase your losses.
- You should never gamble if you find it is getting in the way of your daily responsibilities.
- It is always advisable to set yourself a daily limit for your bet amounts and losses before you start gambling
- Never gamble if you are under the influence of drugs or alcohol, or if you are recovering from any form of dependence.
If you feel you need any further help or advice with responsible gambling, or feel you are experiencing a problem with your gambling habits there are a number of organisations you can contact the organisations on the right
Responsible Advertising
We will follow the code of practice that seeks to avoid targeting under age people with advertising material. This will include, for example, avoiding television advertisements in programmes that have more than a specified proportion of underage viewers and avoiding the siting of posters near to school gates. No co-sponsorship will take place with companies that have particular appeal to minors.
NetplayTV are licensed and regulated by the Gambling Commission (Great Britain), License No. 000-003011-R-104180-001. Underage Gaming is an offence in the United Kingdom and you must therefore be 18 years or over to use this website.
Gamblers Anonymous
www.gamblersanonymous.org.uk
Gamblers Anonymous have a range of advice and help available for individuals who may feel they have a problem. A good starting point with them is their 20 questions for gamblers. Click here to see the questions.
GamCare
www.gamcare.org.uk
GamCare have a UK based telephone helpline
0845 600 0133
Please contact them or visit their website for more information.
Gambling Therapy
www.gamblingtherapy.org
Gambling therapy is an organisation that runs an advice e-helpline for problem gambling. It is a free online service for those affected by gambling.