SuperCasino.com

ACCOUNT INFORMATION

1. Can I play on credit?
No, we do not offer this facility.

2. How do I keep track of what I have spent?
You can select the Deposit History option within the "My Account" area of the site for a run down on all of the deposits you have made into your account. To keep track of your bets in previous games you can select the Bet History option. Or as a telephone player, you can request reports from our Customer Service Operators - by calling the on-screen number (08714 247 247 - calls cost 10p per minute, callers using mobiles please check rates with your operator). If you wish to check your balance over the phone you can call our Hotline 0800 1984 777 and press option 3.

3. Can I register more than one account?
No, you can only have one account at a time.

4. Are there any charges to hold an account?
It is absolutely free to register with us. We bear any administration costs when you deposit or withdraw money from your account and we do not charge customers for using credit cards (although credit card firms may levy their own charges as they consider deposits made to gambling sites as cash deposits - contact your card provider for details).
If you wish to play over the phone, you will only be charged at a national rate, 10p per minute from BT landlines. Please check with your provider for call rates if you wish to play from a mobile phone.
If your account remains dormant for a period of twelve months or more we will charge you a monthly £10 administration fee from the remaining balance (if any) on your account to keep it open for you. However, we will inform you by email in advance of when we take this action.

5. What do I do if I forget or lose my PlayerName/Password/PIN?
Just click the "Forgotten Password" or "Username" buttons on the login page - it’s easy!
Or email us at support@SuperCasino.com. You can even call us at Head Office 020 7819 9121 (Mon-Fri 9am-6pm) and we will verify your details to get you playing again as soon as possible.

6. Can I change my PlayerName/Password/PIN?
You may change your PlayerName, Password and/or PIN online by visting the "My Account" area of the site or by calling us at Head Office 020 7819 9121, Monday to Friday, 9am-6pm. However, your allocated User ID number is fixed and cannot be changed at any time. Should you wish to change your address you must contact Customer Services on 020 7819 9121, 9am-6pm, Monday to Friday. Change of Address is restricted due to fraud and Money laundering regulations.

7. My card has expired what do I do?
You can use another card if you are the cardholder and it is a card type that we accept. You also have other payment options. See our Deposits FAQ’s.

8. My personal details have changed, what do I do?
You can call us at Head Office 020 7819 9121 (Mon-Fri 9am-6pm) to verify your personal details and we will make the changes for you.